If the sending of your emails fails, this may be due to an incorrect classification of your email as spam.
We would be happy to explain the background to this.
To protect email communication and the mailboxes of our customers, email communication is checked for known spam criteria. If an email is classified as spam, the following happens: To protect the recipient, the email is sent via a designated outgoing mail server, which has a low reputation as a result. This can therefore lead to rejection by the corresponding target server. The email is therefore not delivered and the sending mailbox receives an error message.
You can use the following form to request a review of this issue. There will be no feedback after the review.
In any case, please let us know the e-mail address you used when trying to send.
The request will be processed immediately, so that you can undertake the resending of your email again after a short time.